Customer Success Manager

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. We are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value.

Responsibilities

Help clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies; Be the primary point of contact for partners, handling incoming requests and proactively engaging them; Provide strategic advice and assist in meeting primary KPIs on clients' advertising investment in a consultative role; Support customers through technical and strategic challenges and express client needs to internal teams to improve the product experience; Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs; Be the expert on clients' goals, current KPI metrics, and relevant corporate and industry news; Identify common customer challenges and partner with cross-functional teams to interpret business and product needs; Understand the full suite of Zefr products and services to deliver additional Zefr-driven value; Help brands achieve advertising goals while delivering an outstanding customer support experience; Work closely with the product team, relaying customer feedback to improve the product suite

Requirements

2+ years of customer success management, programmatic trading, or advertising operations experience; Deep understanding of Google Ads and DV360 (critical for this role); Highly proactive and motivated self-starter; Excellent written and verbal communication, adjusting communication styles at all organization levels; Strong organizational skills and ability to prioritize multiple tasks to meet deliverable deadlines; Strong analytical skills, including high comfort with Excel and data-driven initiatives; Highly consultative, able to explain technical systems and challenges in simpler concepts; Thrives in a positive, team-oriented environment; Strong ability to empathize with customers and understand spoken and unspoken needs; Strong and flexible time management skills to support clients in-market and internationally

Nice to have

Familiarity with the YouTube platform; Experience with other Google Marketing Platform suite tools; Experience with other analytics tools

Benefits

Flexible PTO; Medical, dental, and vision insurance with FSA options; Company-paid life insurance; Professional development opportunities; 14 paid holidays off; Flexible hybrid work schedule; Summer Fridays (shorter work days on select summer Fridays); In-office lunches and free food; Optional in-person and virtual events