Customer Success Operations Senior Analyst

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.

Responsibilities

Support CSM regional managers and 1st line managers worldwide; Participate in Retention Forecasting, CSM Data Operations, and provide deep-dive portfolio management support; Manage Reporting Requirements and perform Ad Hoc analysis to drive executive decision-making; Participate in Accounts Allocation, customer lifecycle tracking, and the monitoring of all Success KPIs; Review and improve Success processes to support global integration and scalability; Drive the leadership drumbeat by managing Meeting Agendas & Notes, as well as the preparation and resourcing for QBRs, All Hands, and Off-sites; Liaise with the ISD (Internal Systems & Data) team to validate Tool Requirements, oversee Internal Communication, and ensure system workflows align with CS operational needs

Requirements

Intermediate experience with Salesforce (reporting, dashboards, and data architecture) and Gainsight (Success Plans, Playbooks, and Health Scoring); 2-4 years of experience in CSM (Success) Operations, Revenue Operations, or Sales Operations within a SaaS environment; Exceptional attention to detail with a GTM business approach to data; Strong written and verbal English communication skills, with the ability to translate complex data into actionable insights for regional directors; Proven ability to work cross-functionally and manage competing priorities in a fast-paced environment; Self-starter who proactively identifies friction in the customer lifecycle and proposes scalable solutions

Benefits

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year; Work flexibility: hybrid and remote work policies; Generous paid time-off policy (every location is different); Lifestyle allowance; A Culture Crew in every country to coordinate regular activities for employees; Every full-time employee receives stock options; Multiple Employee Resource Groups; More benefits tailored to each country