Customer Success Representative | Betty CA

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. Values: We are honest; Bring the Olives (premium customer experience); Think Big.

Responsibilities

Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat; Conducting customer education sessions, guiding them through the features and functionalities of the platform; Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience; Monitoring customer satisfaction metrics and developing strategies to improve them, ensuring high levels of engagement and loyalty; Working in shifts, including late and night shifts

Requirements

Prior experience in customer service, support, or a related client-facing role; Exceptional communication and interpersonal skills, with an ability to handle challenging customer interactions with patience and professionalism; Quick learner with the ability to understand and explain complex systems and processes; A passion for customer satisfaction and a deep understanding of customer-centric service practices; Works well under pressure and ability to deliver within deadlines; Fluency in English

Benefits

Competitive salary package; Performance-based bonus; Premium health insurance; Career and skills development opportunities; Fun and collaborative team environment; New modern office space