Customer Support Associate- Amarillo, TX

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Shift: Monday through Friday, 9:15 am to 6:15 pm.

Responsibilities

Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements, primarily by phone; Receives and processes basic transactions and requests based on designated level of authority and forwards other issues to the appropriate level of responsibility; Addresses customer issues utilizing current company policies and procedures; Corrects errors on customer accounts using an online Customer Information System and communicates correct information in a timely, professional manner; Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts; Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes

Requirements

High school diploma or General Equivalency Diploma (GED); successful completion of the Customer Service Assessment; excellent verbal and written communication skills; basic addition, subtraction, multiplication, and division skills; intermediate computer skills for data entry, reference and/or retrieval tasks; bilingual in Spanish and English

Nice to have

Previous experience with a Customer Information System

Benefits

Bilingual differential pay of an additional $2.00 per hour upon completion of training and a bilingual assessment; Holidays and Paid Time Off; Parental Leave; Retirement Savings Plan with matching and fixed annual company contribution; Annual Bonus Opportunity; Employee Assistance Program; Short-Term and Long-Term Disability Plans; Basic Life Insurance; Health Savings Account (HSA) company contribution with HDHP; Wellness Programs; LifeLock Identity Theft Protection; Paid Training; LinkedIn Learning; Medical Insurance and Prescription Drug Coverage; Dental Insurance; Vision Insurance; Employee/Dependent Life Insurance; Employee/Dependent Accidental Death & Dismemberment Insurance; Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts