Data Center Technician I

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Responsibilities

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively; Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure; Follow ERP and escalate to engineering staff in a fast-paced data center environment; Perform physical security walkthroughs, administer security sign-in and badging procedures for colocation customers, visitors and third parties, and escort them to designated work locations; Track and document time spent on tasks and support cases; Ensure accurate entry of Cap Labor on timesheets and timely submission of timesheets; Follow Flexential Cabling Standards; Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members; Follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems; Maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes; Work a common hardware upgrade/replacement request; Identify information given during more complex remote hands requests; Perform common maintenance/PRJTASK requests after guidance from a local project coordinator; Identify physical layer problems through cable testing and power checks; Install hardware in a cabinet according to Flexential best practices; Understand OpsDB functionality, install, label, and document power installed into customer cabinets; Articulate process for ordering PDUs, cable, and cabinets; Install, label, terminate, test and troubleshoot cabling; Document CLX entries; Follow safety and fiber cleaning protocols; Read, understand and perform LOA verification; Support site safety and emergency readiness efforts; Maintain SLA compliance across assigned tasks; Document shift activities and complete handoffs; Learn and apply Technical Operations best practices; Support 24x7x365 operations, including varied shifts as needed; Perform other duties as assigned

Requirements

Passion for providing great customer experience; Strong verbal and written communication skills; Understanding of Windows and Microsoft operating systems; Must be a self-starter, reliable and dependable; Strong attention to detail, making and keeping commitments and meeting deadlines; High school diploma or equivalent; 0-4 years of experience working within an IT or Data Center Support environment; Cross Team Collaboration; Running Cable/Climbing Ladders; Effectively respond to critical infrastructure emergencies; Network/Power Monitoring; Candidates must have reliable transportation; Ability to learn quickly and apply new knowledge and skills; Assess situations and escalate accordingly, following internal procedures; Ability to climb ladders and work aloft; Ability to work in hot and cold temperature environments; Ability to maneuver pallet jacks; Ability to lift up to 50 lbs; Ability to pull and install cabling; Limited travel may be required; Applicants must be legally authorized to work in the United States

Nice to have

1 year of experience working within an IT or Data Center Support environment; Previous NOC/SOC/IOC experience and/or data center experience; Some familiarity with DS1, DS3, Ethernet and dark fiber circuits; Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams; Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards; Knowledge of Windows operating systems both pc and server-side

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program