DCC Operator I - Midwest

Join a team at the heart of grid reliability and customer impact, where your decisions help restore power and keep communities running. In this critical, fast-paced role, you will play a key part in restoring power and supporting grid reliability by monitoring, analyzing, and managing outage events across Duke Energy's distribution system. You will evaluate outage data, coordinate and direct field resources, and ensure accurate, real-time information is captured to support efficient restoration efforts at the feeder level and below. You will be responsible for modeling work within OMS, DMS, and/or SCADA systems, and controlling the Distribution grid, including issuing safety and operational tags. Successful candidates will thrive in high-pressure environments and contribute to emergency and storm response operations. This role serves as a vital support to DCC Operator II during abnormal or emergency events. Candidates must pass the System Operator/Power Dispatching (SOPD) II test. Operator I positions must pass the Operator Training Certification program and progress to Operator II, which typically takes eighteen to twenty-four months.

Responsibilities

Direct outage dispatching for feeder level outages and below and assist with substation outages; Review outage information and dispatch field resources to restore power, troubleshoot and analyze problems, and direct restoration efforts; Review, update and ensure correct outage information is modeled in OMS and DMS; Authorize, record and model Hot Line Tags (HLT), Clearance tags, Do Not Operate (DNO) tags, and Information tags; Periodically review tags to ensure they are removed promptly and system data is accurate; Monitor DSCADA and DMS systems, including remotely opening and closing Feeder Circuit Breakers, Reclosers, and Regulators; Install and remove HLTs remotely; Monitor alarms and assist with determining appropriate response; Assist in directing restoration efforts for large outages and developing emergency switching orders; Provide possible fault locations and perform fault analysis when not provided automatically

Requirements

High-school Diploma/GED; Must pass the System Operator/Power Dispatching (SOPD) II test; Ability to work a 24x7 rotating shift schedule

Nice to have

Associate degree; Previous Operator experience; Good written and verbal communications skills; Ability to deal with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds; Demonstrated computer and technical aptitude; Knowledge of distribution systems, equipment, and operations

Benefits

Competitive pay and benefits; Opportunities for growth and development; Recognition for your work; Friendly work environment