Department Supervisor, Agent Licensing (Remote)

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. In this role, you will be responsible for overseeing daily agent licensing operations, supervising departmental staff, and ensuring the accuracy and efficiency of agent appointment and licensing processes. You will collaborate with management, IT, and cross-functional teams to resolve operational challenges, improve workflows, and support licensing activities across multiple insurance subsidiaries. This is a remote / work-from-home position.

Responsibilities

Oversee daily agent licensing operations, including staff assignments, workload distribution, performance monitoring, and adherence to departmental policies and procedures; Supervise and develop department employees through training, coaching, performance reviews, hiring recommendations, and disciplinary actions as needed; Manage agent appointment and licensing transactions, including appointments, terminations, transfers, promotions, demotions, and reinstatements across multiple insurance subsidiaries; Monitor appointment automation systems, troubleshoot processing issues, and collaborate with IT and technical support teams to ensure accurate and timely transactions; Oversee department reporting, data processing, and quality assurance activities to maintain accurate records and meet operational deadlines; Serve as a point of contact for escalated issues, working with department management, IT, and other stakeholders to identify and implement solutions; Support system enhancements and automation initiatives through programming requests, user acceptance testing, implementation, and employee training; Conduct process reviews and audits to identify discrepancies, implement corrections, and improve departmental productivity and efficiency; Develop and maintain departmental procedures, training materials, and documentation to support consistent operations and employee development; Coordinate with Sales, Executives, Recruiters, Directors, Agency Owners, General Agents, and state insurance departments to address licensing and appointment matters; Prepare operational reports, communicate department updates, and collaborate with management and other departments to support business needs

Requirements

A high school diploma or equivalent; Previous supervisory experience, including the ability to lead employees, delegate responsibilities, manage workloads, and support team performance; Strong organizational and time management skills, with excellent attention to detail and the ability to meet production deadlines; Excellent analytical, problem-solving, and decision-making skills, with the ability to evaluate information and draw independent, logical conclusions; Proficiency in Microsoft Excel, including advanced spreadsheets, PivotTables, mail merges, and database queries, as well as experience with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, or comparable applications; Strong written and verbal communication skills, including proper grammar and spelling

Nice to have

Some college coursework or a college degree preferred; Insurance industry experience, preferably in agent licensing

Benefits

Competitive compensation designed to reflect your expertise and contribution; Comprehensive health, dental, and vision insurance plans; Robust life insurance benefits and retirement plans, including a pension plan; Paid holidays and time off to support a healthy work-life balance; Parental leave; Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals; Company-paid counseling for assistance with mental health, stress management, and work-life balance; Continued education reimbursement eligibility and company-paid FLMI and ICA courses; Discounted Texas Rangers tickets