Developer, Device Trust Reliability

Intermediate Developer role on the Device Trust team to improve the reliability and operational excellence of the systems behind the Device Trust authentication service. This is a software engineering role with a strong reliability focus. The role involves writing and maintaining production code, improving how services are operated, and making a critical applications path safer, more observable, and easier to evolve. This is a remote opportunity within Canada and the US.

Responsibilities

Build and improve the services that power Device Trust; Improve the reliability, observability, and operability of production systems through software, automation, and thoughtful engineering practices; Work across application code, service dependencies, cloud infrastructure, networking, deployment systems, and operational tooling; Help establish safer ways to make and validate changes to critical systems; Participate in incident response and post-incident learning, turning operational lessons into lasting improvements; Partner with engineers across Device Trust, Platform, Security, and other teams to identify risks, reduce operational friction, and improve the customer experience

Requirements

2+ years of experience in software development; Experience working with backend services, application programming interfaces (APIs), distributed systems, or other software where reliability and availability matter; Take ownership of scoped problems from investigation through implementation and follow-up; Familiarity with Ruby on Rails (Rails); Use observability tools to understand system health and investigate issues; experience with Datadog is valuable; Care about testing, maintainability, and clarity in both code and documentation; Communicate clearly by sharing progress, raising blockers early, and helping stakeholders understand outcomes

Nice to have

Familiarity with or exposure to Kubernetes; Experience with Datadog; Experience with Terraform

Benefits

Immediate participation in benefits program (health, dental, 401k and many others); Generous paid time off; Equity grant; Participation in incentive programs where applicable; Maternity and parental leave top-up programs; Competitive health benefits; Generous PTO policy; RSU program for most employees; Retirement matching program; Free 1Password account; Paid volunteer days; Peer-to-peer recognition through Bonusly; Remote-first work environment