Director, Business Solutions

Lead the strategy, delivery and continuous improvement of 6sense's enterprise applications, turning business priorities into secure, scalable platforms and measurable outcomes. This is a business transformation leadership role, not simply an application administration or project delivery role. The Director will partner with Go-to-Market, Customer Success, Support, Finance, Legal and Partner Operations to simplify processes, strengthen data quality and controls, and improve how work gets done. AI fluency and applied AI delivery are core requirements. Reporting line: Chief Security and Business Technology Officer. Function: Business Technology, Enterprise Applications.

Responsibilities

Own a business-aligned application roadmap and investment portfolio; partner with functional leaders to define business problems, process owners, funding, expected benefits and adoption commitments; run transparent prioritization and portfolio reviews; build a prioritized portfolio of AI and automation opportunities; lead build-versus-buy-versus-configure decisions; set standards for discovery, prototypes, evaluation, UAT, rollout and value realization; ensure AI-enabled workflows have defined permissions, human approval points, monitoring and fallback paths; lead business solutions partners, delivery leaders, engineers and administrators; guide architecture for Salesforce and connected GTM and Finance systems; establish release management, testing, documentation, incident response and recovery practices; reduce redundant tools, fragile integrations and legacy customizations; partner with Security, Privacy and Legal to embed access controls, segregation of duties, auditability and risk reviews; own application budgets, license utilization, vendor performance and total cost of ownership; develop an accountable, learning-oriented team; build capacity plans; establish a product-oriented operating model; provide executive-ready reporting; create quarterly OKRs

Requirements

Demonstrated experience taking an AI-enabled business workflow from discovery through production, adoption and measured results; ability to explain trade-offs among deterministic automation, embedded SaaS AI, retrieval-augmented generation and agentic workflows; understanding of large language model limitations, grounding, context design, APIs, integration platforms and permission-aware tool access; ability to define test cases, quality thresholds, failure modes, human review requirements and production monitoring; ability to compare business value with implementation, usage, maintenance and oversight costs; recognition of AI risks including inaccurate outputs, sensitive-data exposure, prompt injection, excessive permissions and overreliance; ability to teach teams responsible AI use and validate sustained benefits; substantial progressive experience leading enterprise applications or business systems, including people leadership, portfolio ownership and cross-functional transformation; strong Salesforce ecosystem knowledge and experience connecting revenue and finance processes across enterprise systems; ability to translate ambiguous business needs into roadmaps, investment decisions and reliable delivery; working knowledge of integration architecture, data governance, secure application lifecycle practices, change management and operational resilience; commercial discipline in budgeting, vendor negotiations, licensing and value realization; clear executive communication, stakeholder management and ability to build trust while challenging assumptions; relevant degree or equivalent practical experience

Nice to have

Leadership in a SaaS or similarly fast-changing business environment; experience with quote-to-cash, customer lifecycle and financial operations transformation; exposure to Workato, Microsoft 365 Copilot, Claude Enterprise or comparable enterprise AI and automation capabilities; relevant application, architecture, change management or AI governance certifications

Benefits

Health coverage; paid parental leave; generous paid time off and holidays; quarterly self-care days off; stock options; bonus program or commission plan (if applicable); life and disability insurance; 401K employer matching program; equipment and support for working at home or in offices; access to LinkedIn Learning platform; quarterly wellness education sessions; ERG-hosted events