Director, Clinical Product (Payer & Outcomes)

The Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside the Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems Headway partners with. The role sits at the intersection of clinical care, payer strategy, and product, translating complex behavioral health workflows and reimbursement realities into product requirements and helping define what clinical quality means on the platform and how it is measured.

Responsibilities

Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch; Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against; Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them; Monitor how products perform across provider adoption, patient experience, and clinical quality, using quantitative signal and direct qualitative input from clinicians and patients; Serve as one of the clinical counterparts to payer and health system partners, co-developing solutions and bringing their requirements back to the roadmap; Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

Requirements

An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO); 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools; 3+ years of experience working in payer-facing roles, ideally in technology environments; Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows; Hands-on work with claims data, outcomes measurement, or measurement-based care programs; Strong analytical instincts: you can define a metric, defend it, and use data to change a decision

Nice to have

Experience inside a high-growth healthcare or digital health startup; Experience presenting to health plan or health system leadership, or at industry conferences; Background in behavioral health quality or patient safety programs

Benefits

Medical, dental, vision, HSA/FSA; 401(k) including match for 2027; Carrot Fertility reimbursement; Paid parental, medical and caregiver leave