Director of Quality

As a part of the global industrial organization Marmon Holdings, the Director of Quality is responsible for providing quality leadership across production facilities in Mexico and Texas while serving as a visible leader throughout the organization, promoting a culture of quality both internally and in the marketplace. This role also has direct responsibility for the company's Supplier Quality Management processes. This position reports to the Vice President of Operations – Texas & Mexico for Marmon Foodservice Technologies and serves as a key member of the Supply Chain / Operations Leadership Team.

Responsibilities

Provide quality leadership across production facilities in Mexico and Texas; Serve as a visible leader across the organization and promote a culture of quality; Contribute to the Supply Chain & Operations Leadership Team in developing strategic vision and operational plans; Create and execute the vision to optimize quality performance across all MFT products, manufacturing locations, and third-party suppliers; Develop and execute the MFT Texas & Mexico Quality Strategy; Establish annual quality objectives, KPIs and improvement roadmaps; Develop and maintain company-wide Total Cost of Quality (CoQ) metrics; Drive continuous improvement initiatives; Develop and manage supplier quality processes including supplier qualification, onboarding and performance management; Establish and maintain incoming inspection processes and sampling guidelines; Own and maintain the MFT Texas & Mexico Quality Management System (QMS); Ensure QMS compliance across Reynosa and McAllen / Pharr; Partner with manufacturing leadership and Quality Engineers to close compliance gaps; Ensure compliance with ISO standards and audit requirements; Lead customer quality audits; Lead the organization during production and supplier quality issues; Identify root causes and implement corrective actions; Serve as urgent action leader during significant quality events; Partner with the Commercial organization on customer communications; Collaborate with Product Engineering to reduce warranty costs and resolve design-related quality issues; Support New Product Development quality processes; Ensure supplier quality readiness for new product introductions; Own objectives on quality metrics (COPQ, FPY, DPPM, warranty costs, customer complaints and returns, supplier PPM); Oversee corrective and preventive action (CAPA) systems; Set up weekly, monthly and quarterly reports and strategic action plans; Direct reporting from Quality Managers in Reynosa and Pharr; Authority to stop production or shipments during significant quality events; Recruit and develop talent for the quality function in the Greenfield facility

Requirements

Minimum of 10 years of Quality experience within a B2B manufacturing environment with at least 5 years of leadership or management experience; Experience establishing and implementing a Quality Management System (QMS) in a greenfield manufacturing operation, including requirements for process control, traceability and data-driven quality management; Compliance with ISO 9001, FDA requirements (where applicable), NSF, UL, CE Regulations and food-contact material requirements; Proven track record of establishing improvement targets and delivering measurable quality results; Demonstrated ability to recruit, develop, and advance high-performing employees; Experience developing QMS strategies and executing continuous improvement plans across multiple facilities; Strong leadership skills; Experience operating in challenging, fast-paced manufacturing environments; Strong understanding of Quality Management, Lean Thinking and Continuous Improvement; Ability to balance customer needs with business and P&L objectives; Strong analytical and data-driven decision-making skills; Demonstrated statistical acumen (Process Capability, ANOVA, DOE, Gage R&R, among others); Expertise in ISO and ASTM standards and process/audit compliance; Customer-focused with strong presentation and communication skills; Willingness to travel as required; Ability to analyze, interpret, and communicate complex information across all organizational levels; Self-starter with a proactive mindset; Strong financial acumen with understanding of P&L management and financial reporting; Bachelor's degree in Engineering, Business Administration or related technical field; Statistical Six-Sigma Green Belt required (Black Belt preferred); Bilingual Spanish and English preferred; Position required to be on-site in Reynosa

Nice to have

Bilingual: Spanish and English preferred; MBA degree a plus; Black Belt formal certification preferred