Disputes Analyst

We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations.

Responsibilities

Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation; Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact; Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions; Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies; Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes; Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements; Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations; Identify recurring dispute trends; present findings and partner with leadership on process improvements; Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets; Support system enhancements, workflow updates, and training for telecom dispute processes

Requirements

Bachelor's degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience); Telecom dispute knowledge, including access billing, intercarrier compensation, and billing variance investigation; Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies; Experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements; 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations; Strong analytical and problem-solving skills with exceptional attention to detail; Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools; Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings; Strong written and verbal communication skills; Ability to manage multiple priorities in a fast-paced, high-volume environment; Telecom billing and dispute expertise; Tariff and contract interpretation; Critical thinking and quantitative analysis; Strong documentation and communication; Attention to detail and accuracy; Cross-functional collaboration; Accountability and ownership

Nice to have

Wholesale/Large Business Collections; Experience with telecom billing or mediation systems (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms)

Benefits

Competitive medical, dental, vision, and life insurance; Employee assistance program; 401K plan with company match; Host of voluntary benefits; Paid time off programs