ED Access Representative II

Coordinates functions associated with visits to the Emergency Department. Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff. Essential functions include greeting patients, collecting and verifying patient demographic and financial information, coordinating registration and billing error correction, providing training to other EDAS staff, ensuring full registration prior to discharge, triaging patient calls, handling complaints, and supporting departmental activities.

Responsibilities

Coordinates functions associated with visits to the Emergency Department; Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner; Facilitate work flow in the department by supporting clinical staff; Greets patients and collects/verifies patient demographic and financial information; Coordinates daily efforts to edit and correct registration and billing errors; Provides training to other EDAS staff; Ensures accurate and complete full registration of the patient; Triages patient calls and serves as point person for handling complaints; Provides support for departmental activities including supply inventory and ordering

Requirements

High School diploma and 1 year related work experience in an administrative office or customer service field required; Or equivalent combination of education and experience

Nice to have

Demonstrated ability to word process documents and enter data into a database; Demonstrated skills related to achievement of customer satisfaction; Medical terminology experience