Field Care Supervisor

As a Field Care Supervisor, your core focus will be to guarantee the delivery of the highest quality care support services. While your role will entail vital office-based administrative work, you will spend the majority of your working time out in the field.

Responsibilities

Carrying out robust initial risk and needs assessments; Conducting regular care reviews with clients and families; ensuring care plans remain accurate and person-centred; Carrying out care quality audits; gathering client feedback; reporting findings; following up on action plans; Providing practical supervision, instruction, and emotional support to frontline Care Assistants; Conducting regular spot checks, supervisions, and competency assessments; Acting as a primary point of contact for care staff; Assisting with onboarding, induction, and ongoing development of new staff; Shadowing new care workers in the field; identifying training needs; supporting carers with performance improvement; Monitoring and maintaining CQC compliance; supporting the Registered Manager in preparing for CQC inspections and internal audits; responding to concerns, incidents, and safeguarding matters; Working collaboratively with Care Coordinators to support planning of rotas; participating in on-call rota; Participating in multi-disciplinary reviews; liaising with service users, families, internal teams, and healthcare professionals; Ensuring accurate and timely documentation using care management systems

Requirements

Minimum 1 year of experience working as a Field Supervisor in the UK care sector; Experience supervising, supporting, coaching, or managing people; Strong understanding of CQC standards, regulations, and compliance requirements; Knowledge of safeguarding procedures and best practice; Proven hands-on experience conducting risk/needs assessments, spot checks, supervisions, audits, and competency assessments; Familiarity with care management systems and a good working knowledge of MS Excel and MS Word; Full UK driving licence and access to a vehicle; Willingness to travel extensively across England; Excellent communication, relationship-building, and organisational skills; Proactive, solution-focused approach with ability to work independently in a field-based role; Available to join the team ASAP; Right to work in the UK

Nice to have

Experience within a domiciliary care setting is highly desirable

Benefits

28 days annual leave (pro-rata); Fully paid training, continuous development, & funded NVQ/Diplomas; Enhanced maternity, paternity & adoption pay; Death in Service payment; Pension scheme; Access to dedicated well-being & benefits platform (up to 14% discount at over 40 retailers); Refer-a-Friend scheme; Cycle-to-Work programme; Mileage allowance 25p per mile; Flexible shift patterns