Field Service Supervisor

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the power generation industry, with over 50 years of experience. We are currently seeking a Field Service Supervisor to join our team. Reporting to the Service leadership team, this role is responsible for leading field service operations across Canada and the United States, ensuring the safe, efficient, and high-quality execution of commissioning, maintenance, troubleshooting, and repair activities. The successful candidate will lead and develop a team of field service professionals, drive customer satisfaction, and support business growth through strong operational execution, project coordination, and continuous improvement.

Responsibilities

Lead, coach, and develop a team of field service professionals across Canada and the United States; Oversee end-to-end execution of field service activities including commissioning, maintenance, troubleshooting, and repairs; Plan and coordinate field service schedules, labor, and equipment (in partnership with Service Coordination); Act as a key point of escalation for customers, ensuring timely resolution of issues; Build and maintain strong customer relationships and identify opportunities for additional service support; Drive safety performance and ensure compliance with all applicable health, safety, and regulatory requirements; Monitor and manage key performance indicators including safety, quality, delivery, cost, and customer satisfaction; Collaborate with cross-functional teams including Engineering, Operations, Project Management, and Sales; Support service quoting and execution by providing field insights, technical input, and cost awareness; Identify opportunities to grow service revenue through maintenance programs, upgrades, and customer engagement; Support the development of technical training and standard work to enhance team capability and consistency across field operations

Requirements

Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline, or equivalent combination of education and experience; 7–10 years of experience in a Field Service Technician or similar role within the electrical power generation or related industry; 3–5+ years of progressive leadership or supervisory experience in field service, operations, or a related function; Strong understanding of field service execution, including scheduling, resource planning, and customer coordination; Demonstrated ability to manage customer relationships and deliver high-quality service in a fast-paced environment; Knowledge of applicable electrical codes and standards (CSA, NFPA, UL); Ability to read and interpret electrical schematics and mechanical drawings; Valid driver's license and willingness to travel frequently within Canada and the United States

Nice to have

Experience with switchgear, automatic transfer switches, or related power distribution equipment; Familiarity with NETA/NICET testing standards; Proficiency with Microsoft Office tools; Working knowledge of ERP or service management systems (e.g., SAP)