Fit4Less Region Manager - Halifax Regional Municipality (HRM) Based

The Region Manager leads a team of managers and clubs to run financially healthy clubs focused on clean, friendly and automated experiences for both members and associates. The Region Manager is responsible to oversee club operations and ensures company expectations are met. This position will be based in Nova Scotia, preferably in the Halifax Regional Municipality (HRM) area. Clubs and regular travel outside of the based area and province is to be expected.

Responsibilities

Ensures execution of daily, weekly and monthly cleanliness and service responsibilities and holds accountability to the brand's expectations; Follows expectation guidelines for completing expected/pop-in club visits with each Manager and supplies required documentation from visits; Identifies and uses effective action plans to solve operational duties and processes that are not meeting or exceeding expectations; Leads and trains on customer service, handling member concerns and addressing escalated member complaints; Escalates appropriately as per processes to ensure concerns and circumstances are addressed appropriately and timely; Leads conference calls and one on one manager calls to support and communicate company policies, procedures and expectations; Reports and manages alongside Club Services and Fit4Less IT regarding ongoing equipment and facility maintenance; Completes actions as assigned, and from supervisor and club visits; Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget; Leads the onboarding, coaching, learning, development, and performance management of all direct reports; Manages and ensures the financial management of each club, including achieving all revenue goals and controlling all expenses to achieve budgeted EBITDA; Ensures the success of opening and reopening of all new, conversion, acquisition, or renovating clubs and launched projects operating under Fit4Less

Requirements

University Degree or College Diploma; 2 years success in a management role at Fit4Less or equivalent management role in the fitness industry; Proven success in leading, training and motivating teams; Success in exceeding individual and team sales goals; Advanced verbal and written communication; Advanced Customer Service; Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet); Ability to consistently keep information confidential

Benefits

Ongoing training and development; Unlimited growth potential; FREE Fit4Less Black Card Membership; Group health care plans; Fun and energetic atmosphere; Eligible for bonuses in addition to base salary