Fitbit Products Support Specialist with German and English

As a Fitbit Customer Support with German and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

What we expect from you:

• Very good knowledge of German language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success  
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

In return, we offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
  21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flexible working hours options
• Fully paid training sessions 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

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