Floor Manager - Catering

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Floor Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Responsibilities

Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets; Manages direct reports to ensure day-to-day operations standards are meet; Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required: Adhere to KPIs and manage non-compliance; Develops specific goals and plans to prioritise and delegate when required, organise own workload; Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential; Control cost and work towards/exceeding budget and achieving financial targets/forecasts constant monitoring of performance; Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance; Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance; Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly; Ensure excellent customer service, regularly assess customer experience and recommend improvements; Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner; Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members

Requirements

You thrive on getting the best out of people and maximising commercial opportunities. You draw satisfaction from managing, training and supporting a team; You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising; You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met; Have experience commensurate with role; Thrive on delivering a great customer experience and leading by example; Able to demonstrate your analytical approach to problem solving

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app (high street shops, holidays & cinema); Wellbeing hub; Access to employee assistance programme; Cycle to work scheme