Food & Beverage Manager

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest experience, and exceptional Beyond compare service attitude, for the position of Food & Beverage Manager. The Food & Beverage Manager will lead the dining room and oversee the flawless execution of superior service while ensuring all company policies and standards are met.

Responsibilities

Assist the Restaurant General Manager in leading the daily operations of the restaurant, while managing the day-to-day activities and assignments of the Front and Heart of the House staff; Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes; Create weekly schedules to ensure proper coverage to service expected business levels; Work seamlessly, collaboratively and in tandem with the Restaurant General Manager to create memorable dining experiences for our guests; Execute all policies accurately with improvement to quality, service, and operations; Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards; Assist in developing training programs; Achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints, and/or requests; Promote teamwork and quality service through daily communication and coordination with other departments; Ensure consistent adherence to Forbes Five-Star service and Belgrove Resort brand standards, ensuring elevated products and service are delivered; Must be present on the floor during peak business periods, to ensure guest satisfaction; Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible; Create an environment of engagement for team members, while being a liaison between team members and management; Assist the Restaurant General Manager with special projects as assigned

Requirements

Requires working knowledge of Full-Service Restaurant operations, fine dining core standards, and standard operating procedures; Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment; Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail; Ability to effectively lead and work cohesively as part of a team; Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources; Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills; Ability to communicate effectively in the English language, both verbally and in writing; Must have experience in all Microsoft Office and industry relevant systems such as Micros; Must have at least five (5) or more years of leadership experience in a full-service restaurant; Associate or bachelor's degree, preferably specializing in Hospitality, Food & Beverage and or equivalent experience is required

Nice to have

TIPS; ServSafe Certification; Second language; Experience in fine dining or upscale service environment

Benefits

Comprehensive training programs