Founding Customer Strategy Lead, EMEA

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

Responsibilities

Own the customer journey post-sale, managing onboarding, adoption, retention, and growth; Serve as the primary day-to-day contact for key accounts; Partner with sales to identify expansion and renewal opportunities; Provide proactive guidance and support to maximize customer value; Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap; Develop and refine customer success playbooks as we scale

Requirements

4-8 years of professional experience; Strong relationship-building, communication, and organizational skills; Self-starter comfortable with ambiguity and fast-paced environments; Ability to work in office 5 days/week

Nice to have

Experience in a customer-facing position; Experience with research, insights, or AI products

Benefits

Full medical, dental, and vision; FSA/HSA and life insurance; Competitive compensation with meaningful equity ownership; Annual Learning Stipend; Annual Wellness Stipend; Monthly Stipend for AI tools; Daily meal credit for London team; Flexible time off; Company offsites and team events