Front Desk Agent

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Responsibilities

Help guests discover their Wanderlust experience; Provide exceptional customer service by being engaging and taking sincere interest; Interact with all guests; Welcome each guest to the hotel; Open guest doors upon arrival; Escort and orient guests to the front desk for check-in; Park and retrieve guest vehicles as requested; Escort guests and their luggage to their room while explaining amenities and fun facts about the hotel; Work together with other attendants to ensure each guest has a personalized experience; Assist lobby attendant in keeping entrance area clean and organized; Be the difference with all guests and employees

Requirements

At least one year in a customer service role with high guest interaction; A valid drivers license with no major infractions for 6 months; Ability to solve problems when they arise; Ability to work in a team environment; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience

Benefits

Excellent benefit plans; matching 401K plan; professional development; generous bonuses; travel perks; opportunity to grow across a portfolio of 100 hotels representing all major brands