Front Desk Agent

Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and “WOW” guests through recovery when things aren’t quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Opportunity to collaborate directly with experienced leaders; Opportunity to take on meaningful stretch assignments; Exposure to a diverse portfolio of properties, brands, and markets; Opportunity for a driven person to grow a career in hospitality with a world-class property