Front Desk Agent

Front Desk Agent position at AC Hotel & Element By Westin Norterra, a hotel with 135 rooms managed by Crescent Hotels & Resorts. The role centers on guest check-in and check-out, guest service, payment processing, communications, and complaint resolution. Associates are expected to maintain professional conduct, follow safety and security policies, and act as guest relations ambassadors.

Responsibilities

Greet customers with a friendly welcome and provide accurate information; Complete guest registration, assign rooms, code electronic keys and provide welcome folders; Verify and imprint credit cards, handle cash and balance an assigned house bank, and post charges to guest rooms and house accounts; Answer telephones, take and retrieve messages, and retrieve mail, packages and facsimiles for guests; Close guest accounts at check-out and ensure guest satisfaction, negotiating compromises when needed; Handle guest complaints and resolve problems such as price conflicts and room comfort issues; Remain calm and alert during emergencies and heavy hotel activity; Comply with attendance rules and be available to work on a regular basis; Perform other job-related duties as assigned

Requirements

Self-starting personality with an even disposition; Maintain a professional appearance and manner at all times; Can communicate well with guests; Must be willing to pitch in and help co-workers and be a team player; Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error; Ability to deal with internal and external customers, including those requiring patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts; Ability to stand and move throughout front office and continuously perform essential job functions; Ability to access and accurately input information using a moderately complex computer system; Ability to observe and detect signs of emergency situations; Ability to establish and maintain effective working relationships with associates, customers and patrons