Full Time Assistant Housekeeping Manager - Marriott Colorado Springs

As the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property. This role also carries Manager on Duty responsibilities, meaning there will be shifts where you are the senior leader on property for the entire hotel.

Responsibilities

Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper; Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily; Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor; Assisting the Executive Housekeeper in completing the weekly housekeeping schedule; Assisting with daily room assignments and special project assignments; Communicating room status changes clearly and in a timely manner; Interviewing applicants, orienting new hires, and conducting ongoing training; Coaching and counseling associates; Promoting teamwork and positive associate morale; Assisting in cleaning guest rooms as needed; Assisting housekeepers and housemen in maintaining clean, orderly storerooms and stocked housekeeping carts; Ensuring laundry room procedures and sanitation standards are carried out consistently; Inspecting grooming and attire of all housekeeping staff; Interpreting and enforcing company policies and procedures; Participating in monthly department meetings; Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program; Maintaining energy management programs; Performing Manager on Duty shifts and responsibilities as assigned; Following all safety and security procedures; Communicating effectively with other departments and managers; Maintaining confidentiality of proprietary information and protecting company assets; Performing other duties as assigned

Requirements

Minimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role; Excellent written and verbal communication skills in English; Ability to function in a Manager on Duty capacity as necessary; Ability to perform all physical requirements of the role with or without reasonable accommodation; Flexible schedule with availability to work varying days and shifts including weekends and holidays; Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance; Proficiency with basic computer tools for scheduling, communication, and reporting; Strong operational instincts and the ability to inspect, identify issues, and make good decisions in real time; Ability to coach and hold standards with respect; Strong organizational skills and ability to manage multiple priorities; Calm, decisive presence when serving in a Manager on Duty capacity; Commitment to guest satisfaction; Flexible schedule availability including varying days, shifts, weekends, and holidays without exception

Nice to have

A 2 or 4 year degree in business, hospitality management, or a related field is preferred; Bilingual in English and Spanish is strongly preferred

Benefits

Exclusive discounts on room rates and experiences across the hotel portfolio; Comprehensive health insurance plans including mental wellbeing support; Pet insurance; Competitive finance and retirement solutions; Performance-based incentives and bonuses; Generous paid time off; Exciting associate perks and discounts; Skill-enhancing job training from day one; Educational opportunities to support long-term career growth; Genuine commitment to work-life balance; Real pathways for career advancement