Fullstack Software Engineer (x/f/m) -Automated Resolution

Join Alan's product team building the AI agents that answer 1M+ members' questions about their health insurance, including reimbursements, coverage, claims and account changes. The role focuses on shipping LLM-powered agents to production, improving resolution rate and answer quality, and owning evaluation and quality monitoring. Alan operates across France, Spain, Belgium and Canada, and the engineering stack is React, Python/Flask and PostgreSQL in a monorepo.

Responsibilities

Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf; Build the tools, retrieval and context pipelines that give agents the right information at the right moment; Make agents interoperate with other AI agents across Alan, such as Mo; Bring automated resolution to new channels, starting with AI phone support; Own evaluation: build datasets, automated evals and quality monitoring; Measure and improve resolution rate, answer quality and member satisfaction in production; Work with care experts and product to identify the next topics the AI can fully resolve

Requirements

5+ years building scalable software systems; Strong backend experience (Python is a plus); Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation) - ideally shipped to production; An evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better; Healthcare technology excites you; You understand that insurance isn't just about money - it's about access to care; High potential and curiosity

Nice to have

Python experience; Curiosity and willingness to grow regardless of seniority

Benefits

Perks & benefits; Stimulating environment; Strong culture and innovative working method; Remote work flexibility