Fund Operations Associate, Custody

A profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions, including people with disabilities, older adults, and people in recovery, and the families and professionals who care for them. As a Fund Operations Associate - Custody, you'll own the daily disbursement and payment processing pipeline for pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests. The work runs on firm daily cutoffs and is supported by a layered review process, so accuracy and consistency matter more than speed alone.

Responsibilities

Prepare and reconcile daily disbursement funding ahead of morning cutoffs; Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate; Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking; Review daily bank reconciliation summaries and resolve errored items; Calculate and assess weekly fees for an assigned group of organizations; Action stop payment and redeposit requests with banking partners and log them for tracking; Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed; Partner with internal teams to keep daily operations on schedule; Identify and recommend workflow improvements that increase efficiency and reduce risk; Support ad-hoc projects as needed across the team

Requirements

1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm; Detail-oriented and highly organized, with strong ability to manage and reconcile financial data accurately and efficiently; Familiar with ACH, wires, and check processing; Strong analytical problem-solver who proactively identifies issues and works toward effective solutions; Understanding of fraud prevention and experience in environments that emphasize internal controls and compliance; Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets; Comfortable running scripted or automated tools and checking their output; Effective communicator who can interact clearly and professionally with internal teams, external partners, and occasionally clients; Deadline and process driven, able to adapt quickly to evolving priorities; Self-motivated, takes ownership of work, and values contributing to a collaborative, mission-driven team; Guided by sound judgement when escalating and resolving problems independently

Nice to have

NACHA file experience; Intermediate proficiency in Excel or Google Sheets

Benefits

Competitive wages; Health, dental and vision coverage; Paid parental leave; 12 paid holidays each year; Professional development budget; Vacation package; Largely remote work with small offices in San Francisco and Kingston NY