General Manager

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Responsibilities

Lead, manage, develop and implement growth strategies; Take responsibility for the business performance at the location delivering company forecast and yearly targets; Analyse and drive profitable sales whilst constantly improving standards; Organise marketing activities, such as promotional events and discount schemes; Offer clear directions and briefings to the team; Offer effective feedback on performance through structured reviews; Recruit the best team members for the location; Build and maintain a solid and professional relationship with John Lewis; Ensure effective communication and engagement with John Lewis; Regularly monitor customer feedback and produce a suitable action plan based on the results; Ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits; Ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures

Requirements

Minimum of 3 years’ experience within a similar retail role; Strong leadership and communication skills; Positive can-do attitude; Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure; Highly developed attention to detail and record keeping; Passion for hospitality and delivering a great guest experience; Great team player; Leads by example and takes initiative; Ability to adapt to challenges and opportunities with a solution-based perspective

Nice to have

Barista experience

Benefits

Meal on shift; Endless tea and coffee on shift; Enrolment into the WSH pension scheme; Up to 33 days annual leave (plus extra day for your birthday off); Enhanced maternity, paternity and family friendly leave with length of service; Access to everyday discounts and communication portal; Employee Assistance Programme and qualified Mental Health First Aiders; Cycle to Work scheme; Opportunity to develop and further your career in an exciting company