General Manager

Lead the Future of Hospitality. At Populus, we are creating a new species of hospitality-one that proves extraordinary guest experiences, environmental stewardship, and business performance can thrive together. As an Executive Leader, you are more than an operational leader; you are a steward of our culture, our people, and our purpose. Your leadership will shape how our teams bring our mission to life each day: to restore balance for life to thrive.

Responsibilities

Provide strategic leadership for all aspects of hotel operations with a focus on guest satisfaction, associate engagement, financial performance, and operational excellence; Serve as the steward of the Populus ethos and guest experience, ensuring the property's mission, values, and sustainability commitments are reflected throughout the guest and associate journey; Drive revenue growth and profitability through strategic planning, budgeting, forecasting, expense management, and revenue optimization; Analyze financial and operational performance metrics to identify opportunities to strengthen results and grow the property's standing in the market; Partner closely with Sales, Marketing, Revenue Management, and Food & Beverage leaders to strengthen commercial results and the guest experience; Recruit, develop, mentor, and retain a high-performing executive leadership team while creating opportunities for associate growth and advancement; Foster a culture that celebrates innovation, authenticity, inclusivity, accountability, and exceptional service; Maintain a visible presence throughout the property, upholding the standards of quality, cleanliness, safety, and service; Build and maintain positive relationships with ownership, community organizations, environmental partners, tourism leaders, business partners, and local stakeholders; Ensure compliance with company policies, sustainability initiatives, brand standards, safety regulations, and all applicable federal, state, and local laws; Partner closely with People and Culture to support talent acquisition, associate relations, engagement, and leadership development; Represent Populus and Crescent Hotels & Resorts at industry events, community functions, and corporate meetings as needed

Requirements

Minimum of five (5) years of experience as a General Manager within a full-service, lifestyle, luxury, or upscale hotel environment; Proven ability to drive financial performance while maintaining exceptional guest satisfaction and associate engagement; Strong understanding of hotel financials, budgeting, forecasting, revenue management, and P&L accountability; Experience building and leading high-performing teams in dynamic, service-driven environments; Passion for sustainability, environmental stewardship, and purpose-driven hospitality; Demonstrated ability to build culture and associate engagement within a mission-driven organization; Experience representing a hotel within the community and cultivating meaningful local partnerships; Experience working collaboratively with ownership groups, asset managers, and management companies; Exceptional communication, relationship-building, and leadership skills

Nice to have

Demonstrated success leading highly experiential, independent, lifestyle, or luxury hospitality concepts preferred; Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Benefits

Competitive executive compensation package; Operational incentive plan eligibility; Comprehensive benefits for eligible associates and family members; 401(k) program with company match; Travel discounts at Crescent-managed properties throughout North America; Career growth opportunities with a leading hospitality management company; The opportunity to lead one of the most innovative and purpose-driven hotels in the United States