Global Product Support Engineer 2

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Responsibilities

GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems; Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software; Reports design, reliability and maintenance problems or bugs to design engineering/software engineering; Involved in customer installation and training; Provides support to customer/users where the product is highly technical or sophisticated in nature; Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers

Requirements

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience; Experience in electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors; Excellent written/verbal communication, fluent in English, and strong presentation skills; Capable of structured problem solving (preferably using 8D methodology); Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers; Service orientated and ability to work in a matrix environment; Work can take place at Lam facilities or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position

Nice to have

Lam Electrofill experience; Failure Mode Effect Analysis (FMEA); Root Cause-Corrective Action (RCCA); 8D & 5-Whys Problem solving