GTM Engineer - Growth

We believe conversations will become the #1 way to shop. At Gorgias, we're building a unified AI agent that sells, supports, and re-engages customers across the entire journey. GTM Engineers builds the AI product layer for Gorgias's go-to-market teams: AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex). We work across Sales, Marketing, Customer Success, and Partnerships. We build and maintain the agents, the business teams own the outputs, and humans review exceptions.

Responsibilities

Own the AI agents that run GTM workflows, taking them from manual process to reviewed agent; Navigate the context layer, app and service repositories, MCPs, and automation tools to build and improve end-to-end GTM workflows; Build custom agents and reusable agent skills on the Cortex agent stack and on custom builds; Build and maintain agents for lead and account work (outbound reply handling, audience and call-list building, enrichment, event follow-up, referral routing); Map the Sales and Marketing workflow backlog and decide Agent vs. Automation vs. Manual for each workflow; Improve live agents by tuning prompts and skills, reading conversation and performance data, fixing regressions, and documenting edge cases; Debug broken workflows across Cargo, HubSpot, Customer.io, and other GTM tools and fix root causes; Connect agents to systems through APIs and workflows (n8n, Clay, custom code) with centrally managed credentials; Help Sales (BDRs and AEs) and CS adopt agents and train them to supervise outputs; Work with other GTM Engineers so agents run on clean CRM data

Requirements

Passionate about AI, with Claude Code, Conductor, or another AI coding harness as a main building tool; 3+ years in a technical GTM, RevOps, or growth engineering role with production automations; Hands-on experience with LLM applications, including prompt design, tool or function calling, and reviewing output quality; Solid SQL and Python or JavaScript; Comfortable working with REST APIs; Working knowledge of outbound or engagement tools (Cargo, Dust, Apollo, Lemlist, Instantly, Customer.io, or similar); Good business judgment about when an agent should draft and when it should act; Ownership of workflows from idea to live agent, flagging breakages early; Fluent English

Nice to have

Experience with n8n, Clay, or a similar automation tool; Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch); Experience building custom agents

Benefits

5-week vacation plus 2 weeks RTT; Paid sick leave; Paid parental leave (16 weeks); MacBook Pro; Personal credit card for lunches (via Swile); Private health insurance (via GAN); Up to €700 to set up a home workstation; Up to €2000 per year for learning material (€1500) and wellness support (€500); Quarterly company-wide online summit; Annual offsite team and company retreats; Premium AI tools access and annual L&D budget for exploring new tools