Guest Service Agent

Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike. We’re building a team that’s as welcoming and dynamic as the guests we’ll serve. Whether you’re an experienced hospitality professional or just starting your career, you’ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment. If you’re passionate about hospitality and ready to shape the guest experience from day one, join us—and be part of something special at the Virginia Guesthouse.

Responsibilities

Check in guest in an efficient and friendly manner, using guest name whenever possible; Assure that guest is assigned type of room requested and the correct rate is charged; Arrange for luggage to be delivered to guest room and issues correct keys to the guest; Check out guest at end of stay and ascertain guest satisfaction; Collect keys, posts late charges and presents bill upon check out; Settle bill accurately through credit card or cash transaction; Maintain a balanced bank assigned by the hotel; Email the guest regarding any late charges processed to their account after their check-out (when proper email is available); Make change, cashes checks, exchanges foreign currency; Reconcile all transactions at the close of each shift and to cash out; Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Requirements

At least one year in a customer service role with high guest interaction; Ability to solve problems when they arise; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience is a plus.