Head of Center of Excellence

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The Head of the Center of Excellence is responsible for overall management of the company’s centralised administrative functions that support the broader business functions such as accounting, procurement, supply chain, customer service, facilities management, IT, and other key operational an administrative activities across Europe and US. The role is to define and implement efficient processes, ensure compliance with standards and regulations, and optimize internal service delivery. He/she collaborates with internal departments to meet operational needs and contribute to the continuous improvement, efficiency, and effectiveness of processes and service quality.

An ideal candidate for this position must have:

• University degree in a business or business related (accounting, finance ,management) field is required.
• Min. 10 years of experience in team leadership or managerial responsibilities in a shared services envi-ronment.
• Experience in Process Management (process improvement, gaining efficiency) and Project Management.
• Experience in leading a process change & improvement projects and different productive operational platforms.
• Extensive knowledge of shared services organizations and models including:
• Transition methodology;
• Functional knowledge of finance, procurement and order management;
• Continuous process improvement methodologies, automations;
• Creating and implementing SSC procedures such as measurable KPIs, SLAs and client en-gagement models.
• Ability of building up a high performance team, driving performance and cultivating ownership.
• Vide experience in implementing new technologies.
• Knowledge of Lean Six Sigma, Design Thinking or other process improvement techniques.
• Proficiency in using SAP ECC or any other ERP system.

Responsibilities:
Leading and managing the entire shared services organization (<200 employees), ensuring align-ment with overall company goals, correctness and high standards of execution:

• Managing strategy, operational and financial accountability for different functional teams.
• Exploring global expansion opportunities.
• Enhancing end-to-end processes for greater efficiency.
• Assessing, mentoring, and developing team members to foster growth and enhance per-formance.
• Implementing strategies to streamline workflows and reduce manual effort.
• Ensuring proper quality level of delivery for products in portfolio.
• Establishing quality control mechanisms such as data quality periodic data quality reviews and escalation procedures.
  
  

Contributing to and managing continuous improvement initiatives within entire Center:

• Fostering a culture of innovation and process improvements.
• Managing technology and process changes, sponsoring projects in these areas as required.
• Continuously driving to improve internal processes and procedures to reduce transactional costs and handling time.
• Supporting processes standardization and their adherence to best practices.
• Fostering culture of excellence and accountability.
• Championing continuous improvement initiatives.

Project and stakeholders’ management:

• Managing more than one moderately complex, multiple phased projects with cross-functional dependencies.
• Taking accountability for successful delivering of existing/starting projects.
• Working closely with the cross-functional teams to capture clearly scope, assumptions, ex-ternal and internal dependencies, risks, issues of the project.
• Managing stakeholders relationships.
• Maintaining close working relationships with HQ functions, group controlling, global process owners and the markets and factory organizations, liaising on topics related to the imple-mentation of policies, trainings or systems.

Reporting and budget responsibility:

• Establishing robust reporting mechanisms to track key performance indicators (KPIs).
• Providing regular updates to senior leadership.
• Preparing and monitoring Center budget.
• Being responsible for delivering year on year productivity improvements and manage the budget.
  
  

Measurable Indicators of individual performance:

• Effectiveness and efficiency of processes delivered by Center.
• Sustainable performance to the Bystronic measured by the agreed KPIs and ensure full compliance and adherence to Center standards.
• Stakeholders satisfaction.
• Meeting cost, quality, and timeliness.
• Process standardization and risk management.
• Compliance with service level agreements.

What we offer:

• Hybrid model of work (2/3 days per week in the office)
• Work in an international environment.
• Innovative and entrepreneurial design options with challenging goals as well as exciting national and international projects.
• Wide range of responsibilities, development opportunities, and impact on daily activities.
• Great work atmosphere.
• Benefit package including: private medical healthcare, MyBenefit system, group insurance, yearly bonus, and company car.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.