Hospitality Assistant

Monday to Friday

Typically 8:00am to 4:00pm. Flexibility for earlier starts and occasional overtime to support meetings and events is desirable.

Benefits

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

We are seeking a friendly and customer-focused Hospitality Assistant to join our Hospitality and Reception team in London Headquarters of Executive Search and Recruitment Company. The successful candidate will demonstrate strong people skills, reliability, and a genuine passion for hospitality.

WHAT WILL KEEP YOU BUSY

- Delivering friendly, professional, and efficient service to clients and guests.
- Serving refreshments, breakfasts, and lunches in meeting rooms.
- Setting up, clearing, and resetting meeting rooms to the required standards.
- Washing and polishing glassware, crockery, and cutlery.
- Maintaining a clean, organised, and well-stocked hospitality pantry at all times.
- Supporting hospitality events, including breakfast meetings, working lunches, fine dining lunches and dinners, drinks receptions, and canapé events.
- Building positive relationships with clients and understanding their individual preferences and requirements.

Requirements

A positive, can-do attitude and excellent attention to detail.; A genuine passion for delivering outstanding customer service.; Strong communication, listening, and interpersonal skills.; Excellent organisational skills with the ability to multitask effectively.; Ability to work independently, use initiative, and manage duties with minimal supervision.; A professional, well-presented, and customer-focused approach.; Reliable, punctual, and willing to go the extra mile.; Proactive, adaptable, and solution-oriented.; Commitment to maintaining high standards and upholding company values.; Previous customer service experience is essential, ideally within a corporate hospitality environment.; Fine dining experience is desirable.; Flexibility to support occasional early starts and overtime for hospitality events and functions.

Benefits

28 Days holiday inclusive of bank holidays.; Birthday additional holiday.; 3 days volunteering days.; 3 days grandparent leave.; 24 week’s enhanced maternity leave.; Secondary career leave.; Wedding/commitment day leave.; Free meals on shift.; Bespoke development training.; Pension and life insurance.; Discounts available from Perkbox app, from high street shops to holidays & cinema.; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.