Hospitality Host / Admin (Mon - Fri)

Benefits

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Host/Hostess to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Host/Hostess who strives to exceed expectations at every turn.

Responsibilities

Greet guests as they arrive, providing a warm welcome and assisting with seating arrangements.; Maintain a comprehensive understanding of the restaurant's layout, table availability, and seating capacity.; Manage reservations, including recording bookings, updating availability, and confirming reservations as needed.; Monitor outlet activity to anticipate guest needs and ensure a seamless dining experience.; Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.; Maintain cleanliness and organization in the front-of-house area, including the reception area and dining room; Collaborate with management to develop and implement strategies for enhancing the guest experience and maximizing revenue.; Uphold high standards of professionalism, hospitality, and guest service at all times.

Requirements

Previous experience within the hospitality industry, preferably in fine dining or upscale restaurants.; Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.; Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.; Proficiency in reservation management software and basic computer skills.

Benefits

28 Days holiday inclusive of bank holidays.; Birthday additional holiday.; 3 days volunteering days.; 3 days grandparent leave.; 24 week’s enhanced maternity leave.; Secondary career leave.; Wedding/commitment day leave.; Free meals on shift.; Bespoke development training.; Pension and life insurance.; Discounts available from Perkbox app, from high street shops to holidays & cinema.; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.