Housekeeping Assistant Manager

We are looking for an experienced, people-first Assistant Housekeeping Manager to join our team at The Colony Hotel. As the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property.

Responsibilities

Supervising and coordinating daily activities of housekeeping department in absence of Executive Housekeeper; Inspecting guest rooms, public spaces, back-of-house areas, and housekeeping zones daily and completing inspection sheets; Reporting deficiencies in guest room physical condition and following up to ensure resolution and room readiness; Assisting Executive Housekeeper with weekly housekeeping schedule; Assisting with daily room assignments and special project assignments; Communicating room status changes to Front Desk and relevant departments; Interviewing applicants, orienting new hires, and conducting ongoing training; Coaching and counseling associates; Promoting teamwork and positive associate morale; Assisting in cleaning guest rooms as needed; Assisting in maintaining clean, orderly storerooms and stocked housekeeping carts; Ensuring laundry room procedures and sanitation standards; Inspecting grooming and attire of housekeeping staff; Interpreting and enforcing company policies and safety programs; Participating in monthly department meetings; Maintaining lost-and-found program; Maintaining energy management programs; Performing Manager on Duty shifts; Following safety and security procedures and reporting accidents; Communicating effectively with other departments; Maintaining confidentiality of proprietary information; Performing other duties as assigned

Requirements

A confident, people-first leader who earns the respect of their team through consistency, fairness, and genuine investment in the people they lead; Strong operational instincts and ability to inspect, identify issues, and make good decisions in real time; Ability to coach and hold standards with respect; Excellent written and verbal communication skills in English across all levels; Strong organizational skills and ability to manage multiple priorities; Calm, decisive presence when serving in a Manager on Duty capacity; Genuine commitment to guest satisfaction; Flexible schedule availability including varying days, shifts, weekends, and holidays; Minimum of 1 year of previous supervisory experience in housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role; Ability to function in a Manager on Duty capacity; Ability to perform all physical requirements of the role with or without reasonable accommodation; Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance; Proficiency with basic computer tools for scheduling, communication, and reporting

Nice to have

Bilingual in English and Spanish strongly preferred; 2 or 4 year degree in business, hospitality management, or a related field preferred (equivalent experience will be considered)

Benefits

401k with company match; Recognition programs