Housekeeping Manager

The Housekeeping Manager supports the Director of Housekeeping in overseeing the Housekeeping & Laundry operations of the resort, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing the training, supplies, and support required to maintain the resort’s guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Resort walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that OKANA cleanliness standards are adhered to with a premium on working safely in all areas.

Responsibilities

Support the Director of Housekeeping in overseeing Housekeeping & Laundry operations; Recruit, interview, train, coach, discipline and conduct performance appraisals for direct reports; Create schedules and approve employee time, time off and shift changes; Assign, train, support and direct staff; Coach, develop and provide feedback to staff; Review work procedures and operational opportunities; Establish new standards to provide guests high quality service; Responsible for financial success of housekeeping operation including cash payroll, expenses, operating equipment, and supplies; Responsible for day-to-day operation needs, tasks and communication within the Housekeeping department

Requirements

Supervising experience required; Experience in the hospitality industry required; Strong computer skills; Proficient in Microsoft Excel and Outlook; Knowledge with a Hotel Property Management System required

Nice to have

Experience preferably in the Housekeeping department; Microsoft Teams, Word, PowerPoint, and OneNote experience desirable; Infor experience desirable

Benefits

Competitive wages; People-first culture; Health insurance; Retirement savings; Growth opportunities; Paid time off; Festive environment; Perks & discounts; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities