Housekeeping Manager

This role supports the Executive Housekeeper in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.

Responsibilities

Assist in overseeing the daily operations of housekeeping, laundry and public area cleaning; Ensure all areas meet the hotel’s cleanliness and presentation standards; Conduct inspections of guest rooms and public areas to maintain quality control; Implement and enforce hotel brand standards, health regulations and safety protocols; Assist with the training and supervision of the housekeeping staff; Foster a positive work environment and promote teamwork among associates; Monitor staff performance and provide coaching and feedback; Assist in managing the inventory of cleaning supplies, linens and guest amenities; Ensure lost and found procedures are followed; Work closely with other departments, including front office and maintenance, to enhance the guest experience

Requirements

High school diploma or equivalent; 2-4 years of housekeeping experience; Knowledge of housekeeping procedures, cleaning techniques and industry standards; Strong leadership, communication and problem-solving skills; Ability to work flexible hours including weekends and holidays

Nice to have

Supervisory experience is preferred