Implementation Project Manager

The Implementation Project Manager is responsible for leading end-to-end onboarding and deployment projects for health systems adopting Latent's platform. You'll drive timelines, coordination, communication, and successful activation across clinical, IT, integration, and operational stakeholders. This role requires exceptional organization, customer-facing presence, and the ability to operate in the dynamic environment of a high-growth healthcare SaaS startup. You will ensure customers go live efficiently, achieve measurable value quickly, and are set up for long-term success.

Responsibilities

Lead full-cycle implementation projects from kickoff through go-live and stabilization across a portfolio of health system customers; Build and manage detailed project plans, timelines, milestones, and risk logs; Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams; Serve as the primary project point of contact; Coordinate collection and validation of required technical inputs; Partner with Latent engineering, product, and clinical teams to ensure smooth handoffs; Translate technical requirements to non-technical stakeholders and vice versa; Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively; Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials; Build repeatable processes and contribute to implementation playbooks and best practices; Track and report project KPIs; Ensure clean transition to Support teams post-implementation; Build trusted relationships with clinical and operational leaders at customer sites; Guide customers through workflow adoption, training readiness, and change-management planning; Ensure customer stakeholders understand project expectations, responsibilities, and timelines; Drive customer accountability to keep projects on track and on time

Requirements

3-7 years of project management experience in healthcare, SaaS implementations, or health IT; Strong understanding of healthcare environments (clinical operations, IT workflows, data integrations); Proven ability to manage multiple complex projects simultaneously; Excellent communication, meeting facilitation, and stakeholder management skills; Demonstrated ability to drive accountability and navigate competing priorities; Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com); Comfort operating in a fast-paced, ambiguous startup environment

Nice to have

Experience implementing solutions with EHR systems (Epic, Cerner, Meditech); PMP, CSM, or other project management certification; Background in clinical workflow optimization or healthcare operations; Prior experience in Series A-C SaaS or health-tech companies; Interest in healthcare, pharmacy, or health technology

Benefits

Competitive compensation, including meaningful equity; Medical, dental, and vision insurance for employee and dependents; Flexible PTO policy; Paid parental leave; Fertility and family-building stipend through Carrot