In-Room Dining Assistant Food & Beverage Manager - Arizona Biltmore

The In-Room Dining Assistant Food & Beverage Manager is responsible for supporting the Room Service Manager in overseeing the daily operations of in-room dining. This role ensures prompt, professional, and high-quality service is delivered to guests in their rooms while helping to lead a motivated, guest-focused team. The Assistant Manager plays a key role in team supervision, service standards, guest satisfaction, training, and operational efficiency.

Responsibilities

Supporting the Room Service Manager in overseeing daily operations of in-room dining; Ensuring prompt, professional, and high-quality service to guests in their rooms; Leading a motivated, guest-focused team; Interviewing, selecting, training, supervising, counseling, disciplining, and evaluating room service staff; Scheduling and directing staff in work assignments; Ensuring room service compliance with sanitation and safety standards; Monitoring product quality and guest satisfaction; Resolving guest complaints; Coordinating special requests including delivery of amenities; Documenting inventory forecast usage and monitoring supply; Ensuring compliance with Hilton Hotels policies and local, state, and federal laws and regulations

Requirements

High school diploma or equivalent; Minimum of 2 years of experience in room service or food & beverage operations, with at least 1 year in a supervisory or managerial role; Strong communication and interpersonal skills with a guest-first mindset; Ability to multitask in a fast-paced environment while maintaining attention to detail; Experience using POS systems, order management software, and basic reporting tools; Knowledge of food safety, sanitation procedures, and local health regulations; Food Service Sanitation certification; Title 4 Liquor Training

Nice to have

Hospitality or culinary degree preferred

Benefits

Go Hilton travel benefits; Pyramid travel benefits