Inn Director of Food & Beverage - Inn on Biltmore Estate

The Director of Food & Beverage provides strategic and operational leadership, guidance, direction, and tactical expertise regarding all F&B concepts while upholding service standards within 4 Star/4 Diamond level services, reflective of Biltmore's commitment to world class service and gracious hospitality. Overseeing all operations of the F&B Division at The Inn on Biltmore Estate, while ensuring highest standards of quality, service, and profitability. As a member of the Leadership Team, the incumbent will have excellent leadership, financial acumen, communication skills, and cutting edge technical food & beverage knowledge. The Director will have full P&L responsibility for the F&B Division and will be responsible for budgeting, forecasting, cost controls, inventory management, and strategic capital planning/spending.

Responsibilities

Provide strategic and operational leadership for all F&B concepts while upholding 4 Star/4 Diamond service standards; Oversee all operations of the F&B Division at The Inn on Biltmore Estate (The Dining Room, In-Room Dining, Library Lounge & Bar, Afternoon Tea, Banquets, Pool, Kitchen, and Stewarding); Hold full P&L responsibility for the F&B Division, including budgeting, forecasting, cost controls, inventory management, and strategic capital planning/spending; Lead and develop the team (performance management, hiring, coaching, counseling, team engagement, motivation); Ensure standards of performance, quality, and service are maintained, investigate and resolve escalated quality and guest service recovery issues, and regularly inspect services and products; Review financial transactions and monitor budgets; Conduct menu concept reviews and liaise with Lodging, Corporate, and Operations across the Estate; Develop strategic plan and budget for Inn F&B areas with Sr. Resort Operations and Lodging leadership; Review daily/weekly/monthly reports (guest, employee and ownership satisfaction, DOR, CSM, P&L, labor, forecast, Forbes quality assessments, turnover, engagement survey results); Participate in interviews, selection, training, supervision, and development of all staff, and schedule staff assignments; Develop systems and procedures for price/value perception and guest satisfaction; Collaborate with the Chef on menus; Monitor purchasing, equipment use, and cost controls; Develop safety and sanitation procedures; Interact with guests, maintain rapport within the department and with Estate departments, and resolve challenges; Maintain profitability, control payroll and equipment costs, and implement cost-saving and profit-enhancing measures; Lead business development initiatives for all F&B locations; Participate in Biltmore's internship/externship programs, including recruitment, selection, hiring, and intern development

Requirements

At least ten (10) years of leadership experience in a 4/5-star rated hotel/resort setting, with exposure to both a la carte and banquet operations (equivalent combination of education/experience considered); Demonstrated commitment to delivery of world class internal/external guest service; high degree of emotional intelligence; proven leadership skills; ability to build/develop/motivate teams and build positive working relationships across the organization; Outstanding interpersonal and communication skills, guest service recovery skills, strong public speaking and presentation skills; Excellent organizational, planning, project and time management skills; ability to analyze business data and make recommendations; Proactive, creative problem solving, good judgment, keen attention to detail with focus on quality and service; Proficiency in Word, Excel, PowerPoint; Represents the company professionally, high ethical standards, maintains confidentiality; May work in an office/hotel environment; Lift up to 35 pounds occasionally; Some travel required

Nice to have

Four-year college degree in Hospitality Management; Additional training and/or certification(s); Prior experience serving on a leadership team; Thorough knowledge of Forbes 4/5-star standards