Inside Sales Executive (Member Success)

Teya is a financial platform for local businesses across Europe, bringing together payments, business accounts and other business tools with simple technology and real human support. As an Inside Sales Executive in the Member Success team, you will work only with existing Teya Members, selling wider products through consultative conversations. Success is measured by how much more each Member gets from Teya and how much more each relationship is worth over time. The Member Success team is set to triple in size.

Responsibilities

Read each Member's account first, reviewing trading patterns, seasonality and product usage to find cross-sell and upsell opportunities; Understand the business by talking with owners about their goals, cash flow and pressures; Sell the wider suite, including Merchant Cash Advance (MCA), the Teya business account, credit cards and loans; Sell responsibly by being clear about how each product works, what it costs and when it isn't the right fit; Close and hand over by working through objections and owning each opportunity from first conversation to agreement and handover; Run your portfolio with strong CRM discipline; Grow lifetime value by making sure every product sold earns its place; Work as one team with Inside Sales, Onboarding, Risk and Customer Support, feeding back Member insights

Requirements

Sales experience: a track record in a target-driven sales role, ideally including cross-selling or upselling to an existing customer base; Commercial curiosity: ability to read an account, spot a pattern in the numbers and turn it into a reason to call; Member-first judgement: prioritises selling the right product over making a sale; Product confidence: willingness to learn a range of products well enough to explain them simply; Persistence: follows up on "not right now" responses with a better reason; Listening: hears what a business owner isn't saying as well as what they are; Open to coaching: uses call reviews to sharpen approach; Ownership: runs a portfolio like their own business and knows their numbers; Ambition: wants to progress; Fluency in English; The right to work in the UK; Willingness to work from the London office 5 days a week

Nice to have

Experience with financial products such as merchant finance, business lending, credit cards or business banking; Phone-based sales experience

Benefits

Uncapped commission; £40,000 base salary; 25 days of paid annual leave plus UK bank holidays; Bupa private healthcare and life insurance; Employer pension contributions; Free gym membership through Wellhub, one-to-one therapy sessions, meditation and digital fitness and nutrition apps; Enhanced maternity and paternity leave; Structured onboarding and training, hands-on coaching and a clearly defined career progression ladder