Intake Specialist- Oconomowoc (PT 2nd shift and Sundays)

The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Responsibilities

Evaluate incoming inquiries to determine and explain the next step to accessing care; Complete admission assessments with potential patients and/or their representatives; Explain admitting processes, required admitting forms, policies on bed assignment and capacity limitations, and levels of care; Gather demographic and insurance information of potential patients and/or responsible representatives; Complete documentation for each inquiry and assessment; Adhere to department standards for call quality and productivity; Connect potential patients and/or their representatives with outside resources when indicated; Collaborate with internal departments and external facilities/referents regarding access to care; Participate in the On-Call, weekend, and holiday schedule as assigned; Complete other duties as assigned by Admissions leadership; Apply policies and procedures in accordance with regulatory agencies (Joint Commission, HIPAA, EMTALA, 42 CFR); Promote department goals and the mission of Rogers Behavioral Health

Requirements

High School Diploma required; Customer service experience required

Nice to have

Bachelor's degree preferred (in human services related field); Minimum of 2 years' experience in a health care setting strongly preferred

Benefits

$1,000 Retention Bonus; Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)