Intensive Case Specialist (Limited-Term) - 2025892

World Relief seeks an Intensive Case Specialist to provide case management for immigrant clients who require non-routine care beyond the scope of primary case management services. This position has responsibility for providing intensive case management services to clients with complex medical conditions and clients facing multiple vulnerabilities including survivors of torture, single parents, clients with psychological conditions or at risk of suicide, elderly clients, disabled clients, or young adult clients without parents. Client service plans will be goal-focused and time-bound with a focus on the client's ability to become independent from WRDA in meeting needs. The role is limited term, to end June 30th, 2027.

Responsibilities

Create individual client service plans with specific goals leading to client independence within the program period; Work with individuals funded through Medicaid to provide case management supportive services; Conduct home visits and assess ongoing needs; Provide orientation on topics such as financial literacy, parenting, mental health, navigating the health care system, and digital literacy; Identify specialist medical providers and coordinate client appointments; Assist clients with health insurance requirements and medical bills; Provide and arrange transportation to medical appointments; Make referrals to community agencies; Exit clients from intensive service provision at the end of the program period; Coordinate with outside agencies, primary care providers, specialist medical providers, and insurance providers; Participate in weekly case planning meetings; Ensure monthly reporting is timely and accurate and PC program requirements are met; Attend PC monthly meetings and required training; Complete program-required forms and maintain accurate client records and case notes; Write monthly stories and input for grant reports; Research topics and gather information for group sessions; Actively participate in department meetings, trainings, and organizational events; Regular travel is required

Requirements

Mature and personal Christian faith; Committed to the mission, vision, and values of World Relief; Desire to serve and empower the Church to impact vulnerable communities; Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document; Valid drivers license, access to reliable vehicle and ability to pass MVR standards; Cross-cultural experience and/or knowledge of the refugee/immigrant experience; Highly self-motivated with strong follow-through and ability to work independently; Strong mediation and problem-solving skills; Strong organizational skills and ability to maintain detailed, accurate records; Strong interpersonal and verbal communication skills; Strong Microsoft Office skills required; Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends

Nice to have

Bachelor's degree or higher in social work, public health, or related field; Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired; Able to supervise interns; Comfortable working in a team environment; Direct-service experience with vulnerable populations

Benefits

Competitive benefits package; Employee discount program for full-time employees