Investigation Officer - Talisay/Naga, Cebu

We are looking for an Investigation Officer to support fraud prevention and case management across the organization. In this role, you will handle end-to-end investigations, analyze digital and operational evidence, and work closely with internal teams to mitigate risks and support legal actions when needed. This position is ideal for someone with a strong investigative mindset, attention to detail, and experience in financial services or security environments.

Responsibilities

Manages cases received through Shared Mailbox and Hotline; Conduct initial investigation of cases triggered or received from other departments; Ensure that all data is gathered for the end-to-end investigation; Provides direct technical support to investigation, litigation, and forensic analysts to collect, preserve, process, analyze, and interpret digital evidence from open sources (social media, etc.); Investigate assigned cases at various risk levels; Implement fraud prevention and investigation programs, policies, systems, documentation, and investigation plans; Conduct covert and overt investigations; Conduct surveillance and counter-surveillance; Represent Company in the prosecution and litigation of cases as required; Coordinates with other internal departments for risk mitigation strategy; Manages Business Intelligence (Mystery Shopping)

Requirements

Bachelor's degree in criminology or any related four-year course; At least 3 years of experience in investigation, preferably in financing, banking, or security industry; Proficient in Microsoft Applications (Excel, Word, PowerPoint); Excellent written and verbal communication

Nice to have

Law enforcement/Military background