IT Help Desk Technician

Cranial Technologies is seeking an IT helpdesk technician at its headquarters in Tempe, Arizona. This tier one role focuses on assisting end users, responding to emergent situations, imaging and configuring new computer systems, and working on assigned projects. Support is provided over the phone, Teams chat and remote desktop connections. The role is on-premise only and requires early morning shifts to support clinics in the Eastern Time zone.

Responsibilities

Assisting end users with issues received via phone, ticketing system, or Teams chat; Responding to emergent situations; Imaging and configuration of new computer systems; Providing support over the phone, Teams chat and remote desktop connections; Working on projects as assigned

Requirements

Experience supporting Windows 10/11; Familiarity with imaging; Setup of new computers as well as break/fix support; Active Directory / Entra ID knowledge; Troubleshooting of network connectivity; Documentation of work within our ticketing system; Assist in creation and updating knowledge base articles; Contact vendor technical support for warranty and repairs; Help maintain software and hardware inventory; Provide telephone and remote support to end-users; On call as needed (in general, one week each month); Assist with other technology projects as assigned; Ensure HIPAA compliance is maintained; 1-3 years of recent, similar experience; Proficient knowledge of all desktop hardware, software, and applications; Excellent problem-solving skills; Ability to multitask, prioritize, and accomplish all given tasks in a timely manner; Professional demeanor with a positive attitude; Superior customer service and communication skills; Ability to thrive and contribute to a positive team environment; Must be self-motivated; Ability to lift 50lbs; Ability to work early morning shifts to support clinics in the Eastern Time zone; Authorized to work for any employer in the U.S.

Nice to have

A+ certification; Associate degree in information technology or related field; Office 365 management experience

Benefits

Medical, Vision, and Dental Insurance; 401k Retirement Plan with a Company Match; 3.5 Weeks Paid Time Off; 7 Paid Company Holidays; Life Insurance; Short/Long Term Disability Insurance