IT/Office Support Technician - Boston

CivilGrid is growing quickly, with offices in Boston, San Francisco, Fort Mill, Kansas City, and Philadelphia and employees in more than 20 states. As we scale, we need a dedicated owner for the Boston office operations and company-wide IT. This role reports to the Head of People Operations and will be based in our Boston office. It is an onsite role with expectations that you are working from the office 5 days per week if hired. We are only considering candidates in the greater Boston area at this time.

Responsibilities

Own CivilGrid's computer fleet end to end across every office and remote employee: ordering, setup, tracking, returns, and replacement; Get Electric AI, our MDM, running at full capacity so every device is enrolled, secure, and set up the same way; Make sure new hires have a ready-to-go Mac or PC on day one, and departing employees' devices are recovered and wiped; Resolve everyday IT issues fast, and route anything bigger to the right person so nobody is stuck waiting; Keep the Boston office stocked, clean, and ready for visitors, with supplies, snacks, and a great first impression for candidates; Plan and run office events that bring the Boston team together; Partner with People Ops on onboarding and offboarding; As we grow, build the IT playbook (device standards, setup checklists, how-to guides) that help us scale

Requirements

2 to 4 years in IT support, help desk, office coordination, or a similar operations role; Hands-on comfort with both macOS and Windows: you can set up, troubleshoot, and reset a laptop without a tutorial; Organized enough to track hundreds of small things (devices, orders, requests) without dropping any; Bias to action: you fix the problem or find who can, instead of waiting to be told; Low ego and plenty of patience; Clear writing, especially for instructions other people need to follow; Ability to work onsite in our downtown Boston office

Nice to have

Experience administering an MDM (Electric AI, Jumpcloud, Jamf, Intune or similar); Experience coordinating and overseeing an office move; Prior experience at an early-stage startup (Seed to Series B)

Benefits

Meaningful early-stage equity; Company-funded medical, dental, and vision insurance, including plans for all 3 at no cost to the employee; FSA (health and dependent care); Unlimited PTO; 401(k) plan; Flexible, remote-friendly work environment; A high-trust team, real ownership, and the chance to do the most meaningful work of your career