Junior Account Manager Netherlands & UK (f/m/d)

As an Account Manager UK & NL, you will be in charge of the growing NL merchant base, as well as some international UK accounts, independently managing your own account portfolio. Hive is an e-commerce operations platform partnering with hundreds of innovative brands across Europe, with locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam.

Responsibilities

Strategically develop key accounts on their growth journey, jointly discover optimization levers, and prepare new product launches and market entries while owning the relationship with your own customer base end-to-end; Build and maintain strong relationships with the customer base by serving as the connecting element between customers and the Hive team, identifying all relevant stakeholders and staying in constant exchange with decision makers; Collect and analyze customer feedback closely with the product team to develop the most customer-centric software product in the market; Onboard new customers into Hive and make their first experience with Hive unforgettable; Conduct account portfolio analysis and develop action plans for commercial development, upselling strategies and churn prevention; Join the pan-European account management team and help deepen customer relationships with fast-growing direct-to-consumer brands across Europe

Requirements

1-3 years experience in B2B Account Management, Key Account Management, Sales or Business Development; Entrepreneurial growth mindset with a hunger for personal development and a passion for building lasting relationships; Strong analytical as well as empathetic abilities for communicating with customers; Comfortable being the face of Hive towards customers and the point of intersection between internal and external stakeholders; Fluent in writing and speaking in both Dutch and English (C2); Previous experience in a Scale-Up, Software or SaaS company

Nice to have

Logistics experience; E-commerce experience

Benefits

Market-competitive salaries; Equity incentive plan (EIP) for all full-time team members; MacBook (or laptop of choice) plus accessories such as an extra monitor or headphones; 30 vacation days per year; Paid 20-day sabbatical every three years; Flexible working hours; Free drinks and snacks at the offices; Regular team events, including company-wide offsites