Lead Clinical Robot Associate - Memphis, TN (on-site)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics' founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. This is a full-time, Supervisor role at Diligent Robotics typically working 9am-5pm CST, Monday-Friday, hours may vary based on needs of the business. This is not an engineering position and a background in robotics or engineering is not required.

Responsibilities

Monitoring and safely assisting mobile service robots in a hospital environment; Collecting data and troubleshooting in a variety of real-world situations while providing detailed and accurate feedback to engineers; Prioritizing the customer experience, ensuring expectations are met or exceeded; Communicating with hospital staff and, occasionally, the public regarding robot operation; Preparing and publishing monthly schedules; Onboarding and training new Clinical Robot Associates; Approving time cards; Escalating corrective action issues; Finding coverage for callouts; Upholding the highest standards for safe clinical use of robots in real-world hospital environments; Helping design and implement processes as the organization scales

Requirements

High school graduate or GED; Supervisory experience leading a small team including scheduling, training, and support; Customer-service oriented, friendly, skilled in de-escalation; Excellent written and verbal communicator; Organized, able to make progress on multiple tasks simultaneously; Self-sufficient and able to make quick decisions independently; Able to lift up to 40 pounds; Able to work varying shift times including nights and weekends; Willing to work during significant holidays; Willing to be vendor credentialed (immunizations, background check, drug screen, among other steps); Must be local to Memphis, TN and willing to work onsite

Nice to have

Extraverted and able to strike up conversations with anyone; Responsive and responsible, committed to deadlines and over-communication; Results-oriented, willing to observe and take notes on end users interacting with robots; Passionate about healthcare and technology coming together to help people; Formerly employed in the healthcare space with an understanding of hospital vernacular, structure, and processes; Passionate and clear-eyed about robots, understanding the gap between technological reality and media-driven expectations