Learning and Development Specialist

The role supports the coordination, design and delivery of end-to-end journey programmes and courses, both online and onsite, ensuring operational excellence, strong stakeholder engagement, and continuous improvement aligned to Leadership Development strategy. 

Key Responsibilities 

1. Programme & Delivery Excellence 

·        Coordinate end-to-end leadership development journey programmes and individual courses (online and onsite), ensuring smooth planning, execution, and follow-up. 

·        Support the delivery of Partner Development programmes before, during, and after delivery phases, maintaining high standards of quality and participant experience. 

·        Create joining instructions and programme materials to ensure readiness and clarity for participants and stakeholders. 

·        Manage participant communications, onboarding, scheduling, and logistical arrangements. 

2. Stakeholder & Relationship Management 

·        Collaborate closely with programme managers, tutors, administration centres, and internal L&D colleagues across the Company network. 

·        Act as a reliable point of contact for tutors and participants to ensure seamless communication and issue resolution. 

3. Operational Management & Budget Awareness 

·        Provide back office and operational support for workshop and programme preparation. 

·        Monitor programme and course budgets, track costs, and follow up on financial aspects in collaboration with programme managers. 

·        Balance multiple priorities during peak delivery periods while maintaining attention to detail and cost-effective execution. 

4. Data, Insights & Continuous Improvement 

·        Collect, evaluate, and analyse programme and course data, including participant feedback and engagement metrics. 

·        Produce reporting and insights using PowerBI to support data driven decision-making. 

·        Identify opportunities to improve processes, tools, and ways of working, and contribute to the implementation of enhancements. 

5. Technology, Innovation & Digital Enablement 

·        Support the adoption of digital learning technologies and new delivery models. 

·        Leverage digital tools, AI technologies, and data analytics to enable smarter coordination, reporting, and problem-solving. 

Skills & Capabilities 

·        Project and event management 

·        Programme coordination and delivery 

·        Stakeholder and relationship management 

·        Data analysis and reporting (PowerBI - plus) 

·        Budget monitoring and cost awareness 

·        Digital learning technologies and tools 

·        Strong written and verbal communication 

·        Problem solving and critical thinking 

·        Time management and prioritisation 

·        Advanced MS Office  

Experience & Qualifications 

·        Bachelor’s degree - required 

·        Fluent English - required 

·        Experience or exposure to Learning & Development, HR, programme coordination, or event management 

·        Understanding of basic budgeting and operational processes 

·        Ability and willingness to travel across Europe 

·        Past international or multicultural work experience - preferred 

Role Complexity & Challenges 

·        Managing fluctuating workloads across delivery cycles 

·        Working with senior level audiences and complex stakeholder environments 

·        Operating effectively across virtual and onsite delivery formats 

·        Adapting quickly to new technologies and evolving programme needs