Level 1 Assistant Manager

We're looking for a dynamic and results-driven Level 1 Assistant Manager to join our team in Holland, United States. In this role, you'll take on a leadership position where you'll oversee daily operations, manage team performance, and ensure exceptional customer experiences. If you're someone who thrives in a fast-paced environment and has a natural ability to lead, motivate, and organize, we want to hear from you. This is your opportunity to grow your management career while making a real impact on our business success.

Responsibilities

Oversee all operational activities during assigned shifts, including cost controls, inventory management, cash handling, and customer relations; Set the example by consistently following all company policies and procedures, and hold team members accountable to the same standards; Lead, supervise, and mentor team members to ensure they meet performance expectations and deliver excellent customer service; Manage staffing schedules, ensuring adequate coverage and communicating scheduling needs transparently with the team; Monitor and control food costs, inventory levels, and cash reconciliation to maintain profitability; Maintain store cleanliness, organization, and adherence to brand standards and health regulations; Process and manage customer orders, both in-person and over the phone, with accuracy and efficiency; Analyze operational data and complete required paperwork and reports in a timely manner; Implement marketing initiatives and promotional activities to drive sales and customer engagement; Address customer concerns and complaints with empathy and resolve issues promptly; Train and develop team members on equipment operation, food preparation, and customer service protocols; Communicate effectively with upper management regarding operational challenges, opportunities, and performance metrics; Ensure attendance and punctuality standards are met and address performance issues constructively; Perform all general store duties as needed, including equipment operation, food preparation, and facility maintenance

Requirements

Strong mathematical abilities—capable of accurately adding, subtracting, multiplying, and dividing; proficiency with calculators; Excellent cash handling skills with the ability to make correct monetary change and manage cash control procedures; Exceptional verbal and written communication skills for interacting with customers, team members, and management; Proficiency with computers, keyboards, and touch screen systems for order entry and data management; Proven ability to multitask effectively in a fast-paced environment while maintaining attention to detail; Strong organizational and time management skills with the ability to prioritize competing demands; Leadership and decision-making capabilities with the ability to make sound judgments under pressure; Customer service excellence with a genuine commitment to creating positive customer experiences; Ability to analyze operational data and identify opportunities for improvement; Conflict resolution and interpersonal skills to work collaboratively with diverse team members; Reliability, punctuality, and strong work ethic with flexibility to work varying shifts; Minimum 1-2 years of supervisory, team lead, or assistant management experience; Proven experience in food service, retail operations, or a similar customer-facing environment; Demonstrated experience with inventory management and cost control; Experience handling cash and managing financial transactions; Track record of successfully training and developing team members; Ability to stand for extended periods during shifts; Capability to lift and carry items up to 30 pounds regularly; Ability to navigate stairs, climb ladders, and work in varying temperature environments; Comfortable with repetitive hand movements and fine motor coordination; Willingness to perform various physical tasks as operational needs require; Valid driver's license with safe driving record meeting company standards; Access to insured vehicle which can be used for delivery

Nice to have

Experience in a fast-casual or quick-service restaurant environment; Knowledge of food safety and health code compliance; Experience with point-of-sale (POS) systems and restaurant management software; Previous experience with performance management and employee coaching; Familiarity with marketing and promotional strategies in a retail or food service setting